When will I have to pay for the shipping costs?
The shipping costs will be asked after the end of the campaign, in the management and order closing phase. This phase will take place on an external platform. Shipping costs will be calculated based on the weight of all items purchased.
Last updated: March 29, 2022 11:53
What is the managing pledge phase?
At the end of the Kickstarter campaign, all backers will be invited to a new web platform: Backerkit. The “managing pledge” phase will then begin and it will be possible to modify your order, buy add-ons or other products and pay the shipping costs. At this stage, you can also choose the Darkest Doom language from those available.
Last updated: March 29, 2022 11:59
Do I need to add funds now to purchase the addons?
No, it is not necessary to add funds now, you can do it after the campaign in the pledge managing phase.
Last updated: March 29, 2022 11:59
Darkest Doom is a language dependent project; will there be any localizations?
Localizing a game requires two conditions: reaching 500 backers of a certain language or concluding a license agreement. Backers can help us in the first, we will take care of the second. In any case, we are working to make Darkest Doom available in as many languages as possible.
Last updated: March 29, 2022 11:59
I am a retailer and I want to buy more copies of darkest Doom, how do I do it?
After the Kickstarter, we will activate pre-orders dedicated to retailers. This possibility will be handled on Backerkit.
Last updated: March 29, 2022 13:54
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.